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    THE T-Pro SERIES | SMART AIR,SOFT CARE
    : TAC12CSAITPG11

    THE T-Pro SERIES

    SMART AIR,SOFT CARE

    FAQ

    Filters

    What kind of "noise" is normal when the air conditioner works?

    # Sound

    How often does the air conditioner need fluorine?

    # Maintenance

    Why does the whole machine have no reaction?

    # Maintenance

    In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?

    # Heating

    When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?

    # Heating

    Why doesn't the outdoor unit drip water when air conditioning heating?

    # Heating

    In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?

    # Heating

    In heating mode, why is there no wind when it is just started?

    # Heating

    Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?

    # Cooling

    When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?

    # Cooling

    If the indoor temperature can't be lowered, is there a fault with the air conditioner?

    # Cooling

    Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?

    # Sound

    What's the secret of air conditioning maintenance?

    # Setup

    When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?

    # Sound

    During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?

    # Sound

    Why is the sound of outdoor unit running high and low?

    # Sound

    The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?

    # Installation

    When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?

    # Installation

    Is the power line design of indoor air conditioner too short?

    # Installation

    What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?

    # Installation

    Why can't the air conditioner start immediately after it's shut down?

    # Setup

    How to use air conditioning to save energy?

    # Setup

    How to use air conditioning more healthy?

    # Setup

    How to use air conditioner correctly?

    # Setup

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    Need more help?

    We're here for you, whether you are experiencing any issues or need product assistance.

    Jamaica

    Unicomer Barbados Service Deparment

    Contact Number: 1-876-926-219 ext 2150

    Email Address: althea_wong@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Barbados

    Unicomer Barbados Service Deparment

    Contact Number: 431-6850 Ext:4329,836-3787

    Email Address: tameka_hoyte@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Curaso

    OMNI(CURACAO)

    Contact Number: (+599)9 461 6600 ext.205.9 670 4988

    Email Address: sean.campbell@omni.cw

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Aruba

    AMC Unicon N V

    Contact Number: 521-1118,521-1109

    Email Address: ronaldintveld@unicon.aw

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Saint Lucia

    Unicomer St Lucia Service Department

    Contact Number: 457-8100 Ext 2025,285-5696

    Email Address: stephanie_hare@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Trinidad and Tobago

    Unicomer Trinidad Service Department

    Contact Number:642-1235 Ext 6514\480-2834

    Email Address: niguel_leeyaw@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Belize

    Unicomer Belize Service Department

    Contact Number:221-5513,610-2234

    Email Address: alisha_esquilianno@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Guyana

    Unicomer Guyana Service Department

    Contact Number: 225-5886 Ext:2278,648-3348

    Email Address: kevin_mckenzle@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Antigua

    Courts Antigua Service Department

    Contact Number: 484 1640 Ext:2035/484 1642,720 3306

    Email Address: sandie_philip@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Grenada

    Uicomer Grenada Service Department

    Contact Number: 473-435-2958 Ext 4311,405-2272

    Email Address: crispin_andrews@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    St. Kitts

    Uicomer St Kitts/Nevis Service Department

    Contact Number: 466-1640 Ext 2120,662-5590

    Email Address: david_jeetlall@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

    Saint Vincent

    Uicomer St Vincent Service Department

    Contact Number:456-1325 ext 4142,494-2072

    Email Address: garvin_bailey@unicomer.com

    Support Language: English

    Service Time: Monday – Friday: 9: 00 a.m to 6: 00 p.m

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